Privacy Policy
Privacy Policy of Cladify Company
Last Updated: October 19, 2026
Our privacy commitment:
At Cladify, we value the privacy and security of our customers and website visitors. This Privacy Policy explains how we collect, use, and protect your personal information. We are open about our data practices and committed to protecting your privacy rights.Please read this Privacy Policy carefully and check it from time to time for changes. If you have questions about our privacy practices, see the Contact Us section at the end of this policy.
What counts as personal information:
"Personal Information" means any data that can identify you as an individual, including your name, email address, phone number, IP address, and any other information linked to you personally. The types of information we may collect include the following.
• Contact information. Your name, email address, phone number, and address, such as when you order a sample, request a consultation, or contact us about a project. We may also collect information about your company or organization and your role in it so that we can communicate with you. Information about your company that is publicly accessible, such as information posted on your website or returned by search engines, is not personal information.
• Information you post. Information you post on our website or in a public space, if it relates to our business.
• Demographic and technical information. Demographic information about you when you use our website, and your IP address. We may also see the time you spend on our website, the pages you access, and the type of device you use.
Your rights regarding personal informationYou have the right to access, correct, and request deletion of your personal information. We honor these rights and provide the tools to exercise them. To access, correct, or request deletion of your information, contact us using the details in the Contact Us section.
How we collect personal information
• Directly from you. We collect personal information when you provide it through our website or by email. For example, you may give us your name, email address, and shipping address when you order sample materials, request a consultation, or contact us about a project. You also provide personal information when you sign up for Cladify marketing materials such as newsletters, promotions, or event invitations.
• From third parties. We may collect personal information from third parties, such as event organizers, where you have consented to that disclosure. We may also collect your name and email address from social media sites or company websites where you have posted them.
• Through technology. We use standard technology, such as web beacons and cookies, to track your use of our website and communication channels. Through cookies, we automatically collect non-personally identifiable information from your browser or device, which may include your IP address, device ID and type, browser type and language, operating system, access times, and referring website address. This information is often de-identified and aggregated. We use it to manage our website, resolve problems, analyze website use, and improve your experience.
Cookies and cookie data
A cookie is a small data file sent to your computer when you visit a website. When you return, the cookie allows the site to recognize your browser and collect information about how you use it. We use the following types of cookies on our website.
• Strictly necessary cookies. Required to operate our website.
• Performance cookies. Collect information about how you use our website. We use this data to optimize the site and make it easier to navigate.
• Functional cookies. Remember choices you make and personalize your experience.
• Third-party cookies. Placed by websites and parties other than Cladify. We may use these to improve our products or services. They are subject to the privacy policies of the external services that place them.
• Analytics cookies. Help us understand how long visitors stay on our website, which pages they visit, and how they arrived.
How to control cookie settings
Most web browsers accept cookies by default. You can change your browser settings to refuse, remove, or block cookies. Doing so may affect how our website works and how you interact with it. If you visit and use our website without disabling cookies, you consent to our use of cookies as described in this policy.
How we use personal information
We use personal information to provide and improve our services, communicate with you, and comply with the law. We may use it for other purposes with your prior consent.
• To provide our services. We use personal information for legitimate business purposes, including shipping samples, delivering our services, and providing customer support and quality assurance.
• To contact you. We use your contact information to respond to your requests and inquiries, and to communicate about standard business matters such as the status of your project.
• To build a relationship with you. We may contact you for marketing purposes or send content we think is relevant to you, including promotions and upcoming events. We may also process your information to manage our relationship with you and keep records of our communications.
• To secure our environment. We may use personal information to protect our company, our customers, and our website, to prevent fraud, and to conduct audits.
• To improve our services. We may use personal information, including through analytics, to customize your experience and display content based on your preferences.
• To meet legal requirements. We may be required to collect personal information to comply with legal obligations, such as tax reporting or identity verification.
• Other purposes. We may use personal information for other purposes for which you have consented, of which you have been notified, or that applicable law requires.
Sharing personal information
We may share your personal information with third parties in limited circumstances: with service providers, for legal reasons, or in a business transfer. We share only what is necessary for the specific purpose. We may disclose personal information to a third party:
• to perform functions on our behalf, in which case those parties may use your information only to provide services to us;
• to assist us in developing our products and services;
• to provide us with analytics and insights;
• if our company or assets are acquired by or merged with another company; and
• if required to comply with applicable law, to respond to a subpoena or warrant, or to protect and defend the rights of our company, our customers, or users of our website.
Our website may link to third-party sites. We cannot guarantee that those sites are secure or control how those parties use your personal information. We encourage you to review their privacy policies before interacting with their sites.
How we obtain your consent
We assume we have your consent to collect, use, and disclose your personal information when you hire us to provide services, when you request a sample or consultation, and when you visit or interact with our website. We may seek your explicit consent in certain circumstances, such as before sending you newsletters, or when the law requires it.You may withdraw your consent at any time, subject to legal or contractual restrictions. For example, you can unsubscribe from marketing emails by clicking the unsubscribe link at the bottom of any marketing email, or by contacting us. If withdrawing consent will limit the services we can provide, we will tell you so that you can make an informed decision. For questions about withdrawing consent, contact us at info@cladify.com.
Where we store your information
Cladify is based in Canada. Our website and services are accessible to international users. By using our website and services, you consent to the processing and transfer of your personal information in and to Canada. We or our trusted vendors may also transfer, store, and process your personal information in other countries, such as the United States, where privacy laws may be less stringent.
How we protect personal information
We maintain physical, electronic, and procedural safeguards to protect your personal information from misuse, unauthorized access, disclosure, and loss. We restrict access to personal information to staff and third parties who need it for the purposes set out in this policy. We cannot guarantee that information sent over the internet will always remain secure, so we encourage you to take appropriate steps to protect your information, such as using secure connections when you email us.We retain your personal information for as long as necessary to carry out the purposes in this policy, subject to any legal requirement for longer retention. We may keep an anonymized form of your information, which no longer refers to you, for statistical purposes without time limit, where we have a legitimate and lawful interest in doing so.
Children’s privacy
Our website and services are not intended for children under 16, and we do not knowingly collect personal information from them. No one under 16 should provide personal information to or through our website. If we learn that we have collected personal information from a child under 16 without verified parental consent, we will delete it. If you believe we hold information from or about a child under 16, contact us at info@cladify.com.
For EU residents
The European Union’s General Data Protection Regulation (GDPR) gives EU residents certain data protection rights, including the following.
• Access. You may obtain a copy of the personal information we hold about you by contacting us as directed below. We make best efforts to provide access, but may deny a request in certain circumstances under the GDPR, such as when we cannot verify your identity.
• Correction. You may ask us to correct inaccurate information or complete incomplete information. If we believe the information is accurate and complete, we will tell you and note on the record that you dispute its accuracy.
• Withdrawal of consent. Where permitted by law, you may withdraw your consent to processing at any time. Withdrawal does not affect the lawfulness of processing based on your earlier consent. If you withdraw consent, you may lose access to service features that depend on that processing.
• Objection. Where permitted by law, you may ask us to stop processing your personal information.
• Restriction. You may ask us to suspend processing in these cases: (a) you want us to establish the accuracy of the data; (b) our use of the data is unlawful but you do not want it erased; (c) you need us to hold the data to establish, exercise, or defend legal claims; or (d) you have objected to our use of the data and we need to verify whether we have overriding legitimate grounds.
• Erasure. You may ask us to erase your personal information. We will comply unless we have a lawful reason not to.
• Data portability. You may obtain and reuse your data for your own purposes across different services.
• Complaints. We suggest you contact us first with any question or complaint about your rights or how we process your information. This does not limit your right to contact your local data protection authority directly.EU residents may exercise these rights by email at info@cladify.com or by mail at 41 Racine Rd, Etobicoke, ON M9W 2Z4. Attention: Privacy Office. We respond to verified requests within a reasonable time and in any event within the time the law specifies.
Accessing your personal information
You may request access to your personal information by writing to us at info@cladify.com or at 41 Racine Rd, Etobicoke, ON M9W 2Z4, Attention: Privacy Office.After verifying your identity, we will provide access within a reasonable time, in accordance with applicable law. If you identify an inaccuracy or omission, we will amend your information and notify any third parties as required by law. If we cannot give you access, for example because the records contain another person’s information or confidential business information, we will tell you and explain why. If you wish to dispute our decision, you may contact the Privacy Commissioner of Canada or your local privacy authority.
Changes to this Privacy Policy
We update this Privacy Policy from time to time to keep it current with changing technologies, applicable laws, our business practices, and the needs of our users. We encourage you to review it periodically. When we make changes, we revise the Last Updated date at the top of this page.
Contact us
For questions or concerns about our privacy practices, contact:Cladify41 Racine Rd, Etobicoke, ON M9W 2Z4 Attention: Privacy OfficeEmail: info@cladify.com